BRAND STORY
At Yilena, we believe jewelry is more than an accessory—it is a reflection of personal style, confidence, and everyday expression.
The idea behind Yilena began with a simple goal: to make fashionable jewelry more accessible without compromising on design. We wanted to create a collection that helps people find pieces they enjoy wearing, whether for daily outfits, special occasions, or meaningful gifts.
Our vision is to build a brand that inspires individuality through carefully selected jewelry and accessories. We believe style should be personal, effortless, and available to everyone.
Our mission is to provide customers with modern designs, transparent shopping experiences, and dependable service. From product selection to order fulfillment and customer support, we are committed to making every interaction with Yilena simple, enjoyable, and trustworthy.
As we continue to grow, we remain focused on offering jewelry that helps customers celebrate their unique style and express themselves with confidence.
WHO WE ARE
Yilena is an online jewelry and accessories brand operated by Yiwu Yili Jewelry Accessories Co., Ltd., a company based in Yiwu, Zhejiang, China.
Our products are sourced and managed through our manufacturing and supply operations in Yiwu, one of the world's leading centers for fashion accessories and jewelry production. This allows us to offer a wide selection of jewelry and accessories while maintaining direct oversight of product sourcing and quality control.
To better serve customers in the United States, Yilena maintains a business contact location at:
1065 Brea Mall, Brea, CA 92821, United States.
Our manufacturing operations are located at:
Building 8, Unit 104, Xiaofeng Yinyueyuan, Choucheng Street, Yiwu, Jinhua, Zhejiang, China.
Yilena is committed to providing customers with stylish jewelry, transparent service, and a reliable online shopping experience.
RETURNS & REFUNDS
We want every customer to feel confident when shopping with Yilena. If a purchase does not meet your expectations, returns may be requested within 14 days of delivery.
Eligible items must be returned in their original condition, including original packaging, tags, and any included accessories. We accept returns for both change-of-mind purchases and products that arrive damaged or defective, subject to review upon receipt.
Customers are responsible for return shipping costs when returning non-defective items. If an item arrives damaged, defective, or incorrect due to our error, return shipping assistance may be provided after review and approval.
Once an approved return has been received and inspected, refunds are typically processed within 1–4 business days to the original payment method. We do not charge restocking fees and also support eligible product exchanges based on available inventory.
SHIPPING & DELIVERY
Yilena currently ships to addresses within the United States.
Orders are typically processed within 1–2 business days after payment has been successfully received. Once shipped, customers receive tracking information to monitor delivery progress.
Standard delivery generally takes approximately 7–14 business days, although transit times may vary depending on destination, carrier operations, weather conditions, seasonal demand, and other factors outside our control.
We offer standard shipping for orders under $100 and free standard shipping on qualifying orders of $100 or more. All shipments are handled through USPS and are delivered directly to the address provided during checkout.
If a package is delayed, lost, or arrives with significant shipping damage, our customer support team is available to assist with the review process and next steps.
CONTACT US
Our customer support team is available to assist with product questions, order inquiries, shipping updates, returns, refunds, and general assistance.
Email: service@yilena.com
Phone: +1 (704) 682-6841
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
You may also contact us through the contact form available on our website. We strive to respond to all inquiries as promptly as possible during business hours.