Privacy policy

Yilena respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, or contacting our customer support team.

This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices available to you regarding your personal information.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment transaction details
Device and browser information
Website usage data

Payment information is processed through secure third-party payment providers. We do not store complete payment card details on our servers.

How We Use Your Information

We use collected information only for legitimate business purposes, including:

Processing and fulfilling orders
Providing customer support
Sending order confirmations and shipping updates
Responding to inquiries and requests
Preventing fraud and unauthorized transactions
Improving website performance and user experience
Meeting legal and regulatory obligations

We collect only the information reasonably necessary to provide our products and services.

Data Security

Protecting customer information is important to us.

Our website uses SSL (Secure Socket Layer) encryption technology to help protect information transmitted between your device and our website.

In addition to SSL encryption, we maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of transmission over the Internet can be guaranteed to be completely secure, we take commercially reasonable measures to protect your information.

Information Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their independent marketing purposes.

We may share limited information only with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Customer support service providers

These service providers are permitted to use personal information only to perform services on our behalf.

Advertising and Marketing

We do not use your personal information for advertising purposes without an appropriate legal basis or your consent where required by applicable law.

We do not sell customer information to advertising networks or third-party marketers.

If you choose to subscribe to promotional communications, you may unsubscribe at any time by following the instructions included in the email or by contacting us directly.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain website functionality
Remember user preferences
Analyze website performance
Improve the shopping experience

Most web browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect website functionality.

Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Object to certain processing activities
Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide customer service
Maintain business records
Comply with legal, tax, accounting, and regulatory obligations

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Applicable Law

This Privacy Policy is governed by and interpreted in accordance with applicable laws of the United States, including relevant federal and state privacy regulations where applicable.

If any provision of this Privacy Policy is found unenforceable, the remaining provisions shall remain in full force and effect.