Terms of service

By accessing or using the YILENA website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the website.

Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place orders.

Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

Accuracy of Information

You agree to provide accurate, complete, and current information when placing orders, creating an account, or communicating with us.

Product Information

We make reasonable efforts to display product descriptions, specifications, and images as accurately as possible. However, slight variations in color, size, texture, or appearance may occur due to screen settings, lighting conditions, or manufacturing processes.

Product Availability

All products are subject to availability. We reserve the right to discontinue, modify, or limit the availability of any product without prior notice.

Pricing

Prices displayed on the website are shown in U.S. Dollars unless otherwise stated. We reserve the right to update prices at any time.

Order Acceptance

Submission of an order does not guarantee acceptance. We reserve the right to review, decline, or cancel any order when necessary.

Order Verification

For security purposes, we may request additional information to verify an order before shipment.

Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method.

Shipping Services

Shipping services are provided according to our Shipping Policy. Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

Customs and Regulatory Compliance

Customers are responsible for ensuring that products purchased comply with applicable laws and regulations in their jurisdiction.

Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund & Return Policy. Customers should review that policy before making a purchase.

Prohibited Activities

Users may not:

Violate any applicable law or regulation
Attempt unauthorized access to website systems
Interfere with website operations
Upload malicious software or harmful code
Use automated tools to collect data without authorization
Engage in fraudulent or deceptive conduct
Impersonate another person or entity

Website Security

Any attempt to disrupt, damage, overload, or compromise the security of the website may result in restricted access and possible legal action.

Intellectual Property Rights

All content available on the website, including text, graphics, images, logos, product photography, designs, and website materials, is owned by or licensed to YILENA and is protected by applicable intellectual property laws.

Limited License

Users are granted a limited, non-exclusive, non-transferable right to access and use the website for personal, non-commercial purposes only.

User Content

If you submit reviews, comments, photos, or other content, you represent that such content is lawful and does not infringe upon the rights of others.

Review Moderation

We reserve the right, but not the obligation, to review, remove, edit, or decline user-submitted content that violates these Terms or applicable laws.

Promotional Activities

From time to time, we may offer promotions, discounts, or special offers. Additional terms may apply to such promotions and will be disclosed when applicable.

Third-Party Services

The website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party platforms.

Limitation of Liability

To the fullest extent permitted by law, YILENA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchased products.

Disclaimer of Warranties

The website and its content are provided on an "as available" basis. Except as required by law, we make no guarantee that the website will be uninterrupted, error-free, or completely secure at all times.

Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, labor disputes, governmental actions, carrier disruptions, or supply chain interruptions.

Fraud Prevention

We reserve the right to investigate suspicious activity and refuse service, cancel orders, or restrict access when fraud or misuse is reasonably suspected.

Termination of Access

We may suspend or terminate access to the website if a user violates these Terms of Service or engages in conduct that may harm the website, other users, or our business operations.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to us.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Updated versions will be posted on this page and become effective upon publication.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict of law principles.